Comprehensive Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Buyer," "Customer," or "You") and Crown Engine Oils Distributors ("Company," "Seller," "We," or "Us"). By accessing, browsing, or utilizing our website, placing an order, requesting a quotation, or engaging in any form of transaction with Crown Engine Oils Distributors, you expressly acknowledge that you have read, understood, and voluntarily agree to be bound by these Terms in their entirety. These Terms apply to all wholesale purchases, retail transactions, and inquiries made through our website, telephone, email, or direct communication with our representatives.

If you do not agree with any provision contained herein, you are expressly prohibited from using our services, accessing our website, or conducting business with Crown Engine Oils Distributors. Your continued use of our platform or engagement with our company constitutes ongoing acceptance of these Terms. We reserve the right to modify, amend, or update these Terms at any time, without prior written notice. Any modifications shall become effective immediately upon posting to our website. It is your responsibility to review these Terms periodically to remain informed of any changes. Continued use of our services following the posting of revised Terms constitutes your acceptance of such modifications.

For purposes of this Agreement, the following terms shall have the meanings ascribed to them:

• "Order" means any purchase request, whether verbal, electronic, or written, submitted by Buyer to Company for the purchase of Products.
• "Products" means all lubricants, oils, greases, and related petroleum products offered for sale by Company as displayed on our website or provided through quotations.
• "Quotation" means a written estimate of price, terms, and conditions provided by Company in response to a purchase inquiry.
• "Purchase Order" or "PO" means a formal written document issued by Buyer containing order details, quantities, delivery instructions, and other specifications.
• "MOQ" means Minimum Order Quantity as specified for each Product.
• "Delivery Date" means the date on which Products are delivered to Buyer's specified address.
• "Invoice" means the document issued by Company detailing Products sold, quantities, pricing, and payment terms.
• "Business Days" means Monday through Friday, excluding recognized public holidays in East Africa.

3.1 Quotation Validity: All quotations provided by Crown Engine Oils Distributors are valid for a period of seven (7) Business Days from the date of issuance, unless otherwise specified in writing. Quotations are subject to availability of stock at the time of order placement. Following the expiration of the quotation validity period, pricing, terms, and product availability are subject to change without notice. We reserve the right to withdraw any quotation at any time prior to receipt of written confirmation of order acceptance by the Buyer.

3.2 Order Formation: An order is formed only upon the occurrence of all of the following: (a) Buyer submits a written Order or Purchase Order containing specific details of Products desired, quantities, delivery location, and special instructions; (b) Crown Engine Oils Distributors issues a written quotation or acknowledgment of the Order; and (c) payment is received or a purchase order from an approved credit account is received and accepted. Until all three conditions are satisfied, no binding contract shall exist between the parties. All orders are deemed accepted upon Company's written acknowledgment, which shall constitute the complete and exclusive statement of the agreement between the parties regarding the Products and services ordered.

3.3 Order Details: By submitting an Order, Buyer warrants that all information provided is accurate, complete, and truthful. Buyer assumes all responsibility for ensuring that order specifications, delivery addresses, and contact information are correct. Crown Engine Oils Distributors shall not be liable for delays, misdirected deliveries, or non-delivery resulting from inaccurate information provided by Buyer. Any errors in order details must be reported within twenty-four (24) hours of Order submission. Orders are processed and prepared based on the specifications provided at the time of Order acceptance.

3.4 Order Modifications: Requests to modify, amend, or cancel an Order must be submitted in writing within forty-eight (48) hours of Order confirmation. Modifications are subject to Company's approval and may result in additional charges or revised delivery timelines. Orders in production or already dispatched cannot be modified or cancelled. Any cancellation requests received after production or shipment has commenced are non-refundable, and the Buyer shall remain liable for all costs incurred.

4.1 MOQ Compliance: All Products are sold subject to the Minimum Order Quantities ("MOQ") specified on our website product pages or as indicated in quotations provided. These MOQs are non-negotiable and have been established based on production efficiency, inventory management, and cost optimization. Orders below the specified MOQ shall not be accepted, and Buyer shall not attempt to circumvent MOQ requirements through multiple separate orders for the same Product within a thirty (30) day period without Company's written consent.

4.2 Product Mix: Mixed pack sizes and assortments are permitted, provided that the total order value meets or exceeds the minimum order threshold and the combination represents a logical product grouping. Different products or product variants may be combined in a single Purchase Order to satisfy MOQ requirements, subject to the following conditions: (i) all items must be for delivery to a single location; (ii) all items must be combined under one invoice and delivery; (iii) special requests or customizations may affect MOQ thresholds; and (iv) any promotional pricing applies only to qualifying minimum order volumes.

4.3 Wholesale Account Benefits: Approved wholesale account holders may benefit from reduced or tiered MOQ requirements based on account status, purchase history, and committed volume agreements. Tier classifications are solely determined by Crown Engine Oils Distributors and are subject to periodic review. Buyers wishing to discuss MOQ reductions must maintain active accounts with demonstrated payment compliance and purchase volume history.

5.1 Pricing: All prices are quoted in the currency specified on the quotation or invoice. Prices are subject to change without notice and are only guaranteed for the duration of the quotation validity period. Prices do not include value-added tax, excise duties, import duties, or any other applicable taxes, which shall be added to the invoice at the applicable statutory rates. Price quotations exclude delivery charges, insurance, and handling fees unless explicitly stated otherwise. Promotional pricing is limited to specified products and time periods and cannot be applied retroactively or combined with other discounts without written authorization from Company management.

5.2 Invoicing: Upon order acceptance and confirmation, Crown Engine Oils Distributors shall issue an Invoice detailing Products, quantities, unit prices, total amount due, applicable taxes, delivery charges, and payment terms. The Invoice shall serve as the primary billing document. Invoices are typically issued upon shipment of Products, unless otherwise agreed in writing. Buyers shall not dispute invoice amounts unless a written objection with supporting documentation is submitted within ten (10) Business Days of invoice receipt. After this period, invoices shall be deemed accepted and final.

5.3 Payment Methods: Crown Engine Oils Distributors accepts the following payment methods: (a) M-Pesa mobile money transfers; (b) Real-Time Gross Settlement (RTGS) bank transfers; (c) Electronic Funds Transfer (EFT) via online banking; (d) Cash on collection at Company premises; (e) Certified cheques made payable to Crown Engine Oils Distributors; and (f) such other methods as may be agreed in writing. For M-Pesa payments, Buyer shall provide transaction receipt confirmation. Bank transfers should include invoice number and company name as payment reference for proper reconciliation. Payment must be received in full to Company's designated accounts before Products are released for delivery.

5.4 Payment Terms - Cash Accounts: For Buyers without established credit accounts, full payment is required before order processing and shipment. Payments must be received and cleared in Company's account before any Products are released for delivery. No Products shall be dispatched based on pending or uncleared payments.

5.5 Payment Terms - Credit Accounts: Approved wholesale accounts may qualify for credit terms as follows: (a) Net 30: Payment due within thirty (30) days from invoice date; (b) Net 60: Available only to high-volume, long-standing accounts with excellent payment history. Credit terms are extended at Company's sole discretion and may be withdrawn at any time if Buyer fails to comply with payment obligations or if Company determines increased credit risk. All credit is unsecured and extended on a case-by-case basis. Late payments shall accrue interest at the rate of 1.5% per month or the maximum legal rate, whichever is lower, calculated on a daily basis from the due date until payment in full is received.

5.6 Late Payment Consequences: Failure to make payment by the due date shall entitle Crown Engine Oils Distributors to: (i) suspend credit privileges and require cash payment for all subsequent orders; (ii) charge interest on overdue amounts; (iii) withhold shipment of future orders until outstanding amounts are paid in full; (iv) pursue legal remedies including debt collection proceedings; and (v) report the delinquent account to credit reporting agencies. The Company may also exercise a lien over any goods in its possession pending full payment of all outstanding amounts.

5.7 Payment Disputes: Any disputes regarding pricing, charges, or invoice accuracy must be raised in writing within ten (10) Business Days of invoice receipt. Disputes submitted after this period shall be waived. Buyer must continue making undisputed portions of payment on the original due date while disputes are being resolved.

6.1 Delivery Territory: Crown Engine Oils Distributors delivers throughout East Africa, including Kenya, Uganda, Tanzania, Rwanda, and Burundi, subject to accessibility and infrastructure availability. Deliveries to remote, rural, or hard-to-access locations may incur additional charges and extended delivery timelines. International deliveries outside East Africa are available upon request and require separate quotation and arrangements. Delivery to certain restricted areas or during civil unrest may not be possible, and orders for such locations shall be suspended or redirected at Company discretion.

6.2 Delivery Fees: Delivery charges are calculated based on delivery location, distance, weight/volume of shipment, and prevailing fuel costs. Delivery fees are quoted separately at order confirmation and are non-refundable. Buyers are responsible for providing safe, accessible, and adequately prepared delivery locations. Additional charges shall apply for: (i) locations requiring special equipment or crane services; (ii) deliveries beyond standard business hours; (iii) multiple drop points for a single order; and (iv) deliveries to locations with restricted access or challenging terrain.

6.3 Delivery Timelines: Estimated delivery timelines provided are approximate and are given on a best-effort basis only. Crown Engine Oils Distributors does not guarantee specific delivery dates. Delivery timelines depend on various factors including stock availability, order processing time, payment clearance, route conditions, traffic, weather, and logistics partners' schedules. Delays caused by circumstances beyond Company's control shall not constitute a breach of these Terms. Buyers should not rely on estimated delivery dates for critical business operations. Actual delivery may take longer than initially quoted, and Company shall not be liable for damages, losses, or business interruption resulting from delayed delivery.

6.4 Delivery Coordination: Buyer is responsible for designating a safe, secure delivery location and ensuring that suitable personnel are available at the delivery address during normal business hours to receive Products. Buyer shall ensure that the delivery location is accessible to standard commercial delivery vehicles and that adequate handling facilities are available. If Buyer is not available at the designated time and place, Buyer shall remain liable for redelivery charges, and Company may store Products at Buyer's expense pending collection or redelivery.

6.5 Collection Alternative: Buyers may arrange collection of Products from Company premises at no delivery charge, subject to prior arrangement and Company approval. Collection must occur within fourteen (14) days of notification of product availability unless otherwise agreed. Buyers are responsible for arranging appropriate transport, handling equipment, and trained personnel. Products remain at Buyer's risk once notification of readiness for collection has been given.

6.6 Logistics Partners: For certain deliveries, Crown Engine Oils Distributors may engage third-party logistics partners or courier services. While Company exercises due diligence in selecting reliable partners, Company shall not be liable for damages, delays, or losses caused by logistics partners. Buyers shall deal directly with logistics partners regarding delivery tracking and specific delivery scheduling. Insurance for in-transit shipments is optional and shall be arranged and paid for by Buyer at Buyer's election.

6.7 Packaging & Handling: Products are packaged in accordance with industry standards suitable for the product type and anticipated transport conditions. Standard packaging is included in the quoted price. Special packaging, additional protection, or custom crating shall incur additional charges. Buyers assume full responsibility for unloading and moving Products from delivery vehicles. Crown Engine Oils Distributors shall not be liable for damage occurring during unloading or subsequent handling by Buyer or Buyer's personnel.

6.8 Force Majeure Impacts on Delivery: In the event of unforeseen circumstances beyond Company's reasonable control, including but not limited to natural disasters, civil unrest, government actions, severe weather, road closures, or infrastructure failure, delivery schedules may be suspended, extended, or redirected. In such cases, Buyer shall not be entitled to cancel the order or claim compensation, and Company shall notify Buyer of anticipated delays as soon as information becomes available.

7.1 Transfer of Risk: Risk of loss, damage, deterioration, or other material change to Products shall pass from Crown Engine Oils Distributors to Buyer upon the earlier of: (a) the moment Products are delivered to Buyer's designated location; or (b) the moment Buyer or Buyer's representative takes physical possession of Products at Company premises. From the moment risk passes to Buyer, all liability for any damage, loss, or deterioration of Products shall rest solely with Buyer, regardless of whether such damage is caused by natural causes, transportation accidents, handling errors, or any other cause whatsoever.

7.2 Transfer of Title: Notwithstanding the transfer of risk, legal title and ownership of Products shall remain with Crown Engine Oils Distributors until such time as full payment for all Products and any associated charges has been received and cleared in Company's bank account. Buyer shall hold Products in trust for Company's benefit until full payment is received. This is a security interest retained by Company to secure payment obligations. Buyer shall not sell, pledge, or encumber Products until title has passed to Buyer.

7.3 Security Interest: Buyer hereby grants to Crown Engine Oils Distributors a valid and enforceable security interest in all Products supplied, whether in their original form or as incorporated into other goods. Buyer authorizes Crown Engine Oils Distributors to register this security interest with the appropriate national registry. Upon default in payment, Crown Engine Oils Distributors shall have the right to repossess Products without notice and without legal process. Buyer shall cooperate fully in facilitating such repossession.

7.4 Buyer's Responsibilities: From the moment risk transfers to Buyer, Buyer shall: (i) maintain Products in good condition; (ii) store Products in accordance with manufacturer recommendations; (iii) prevent damage from environmental factors, pests, or contamination; (iv) implement reasonable security measures to prevent theft or unauthorized use; (v) maintain accurate inventory records; and (vi) report any loss or damage to Company within forty-eight (48) hours of discovery.

8.1 Product Authenticity: All Products supplied by Crown Engine Oils Distributors are genuine, authentic, and sourced directly from authorized manufacturers or reputable wholesale suppliers. Crown Engine Oils Distributors guarantees that no counterfeit, adulterated, or misrepresented products shall be provided. This guarantee extends for a period of thirty (30) days from the date of delivery. Should Buyer discover any product to be counterfeit or inauthentic, written notice with detailed evidence and photographs must be provided within this thirty-day period. Upon verification of authenticity claims, Company shall replace the questionable Products at no cost to Buyer, provided that Buyer has complied with all storage and handling requirements.

8.2 Quality Assurance: All Products are sourced from manufacturers with recognized quality certifications and comply with relevant industry standards and East African regulatory requirements. Crown Engine Oils Distributors conducts routine quality checks on bulk orders to ensure consistency and compliance. However, occasional variations in color, viscosity, or minor physical characteristics may occur within acceptable manufacturing tolerances and shall not constitute a breach of these Terms. Buyers are encouraged to inspect sample batches before committing to large orders.

8.3 Limited Warranty: Crown Engine Oils Distributors warrants that Products supplied shall be fit for the ordinary purposes for which such products are commonly used and shall comply with product descriptions provided in quotations or on packaging. This warranty is limited to thirty (30) days from delivery. This warranty does not cover: (i) Products that have been stored improperly or outside manufacturer specifications; (ii) Products damaged by Buyer's handling, use, or misuse; (iii) Products that have been diluted, mixed, or combined with other substances; (iv) Products used beyond recommended application parameters; or (v) Products where the delivery of goods has been accepted without written reservation of claims.

8.4 Disclaimer of Implied Warranties: EXCEPT AS EXPRESSLY PROVIDED IN THIS SECTION, CROWN ENGINE OILS DISTRIBUTORS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." COMPANY SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES RESULTING FROM PRODUCT USE OR FAILURE.

8.5 Specification Compliance: Buyers are responsible for verifying that Products specified are suitable for their intended applications. Crown Engine Oils Distributors provides technical specifications based on manufacturer data; however, Buyers should conduct their own testing to ensure suitability. In the event that Products do not perform as intended in Buyer's specific application, this shall not constitute a warranty breach unless the Products fail to meet the specifications expressly stated on the product label or quotation.

9.1 Inspection & Claims Procedure: Buyers must inspect Products immediately upon delivery or collection. Any visible damage, shortage, defects, or discrepancies must be reported in writing to Crown Engine Oils Distributors within forty-eight (48) hours of receipt. Claims submitted after this deadline shall be forfeited and deemed waived. Written notice of claim must include: (i) invoice number and order reference; (ii) detailed description of damage, shortage, or defect; (iii) photographic evidence showing the damage or shortage; (iv) quantity of items affected; and (v) Buyer's preferred resolution (replacement or credit).

9.2 Photographic Evidence Required: For all damage claims, clear photographs showing the damaged goods, packaging condition, and distinguishing marks or labels must be submitted. Photographs must be timestamped where possible. Without adequate photographic evidence, claims cannot be processed. For shortage claims, photographs showing the delivery vehicle, sealed packaging, and invoice count details are required to support Buyer's claim.

9.3 Remedies for Valid Claims: Upon verification of a valid claim within the forty-eight-hour deadline and with supporting evidence, Crown Engine Oils Distributors shall, at Company's sole discretion, either: (a) replace the damaged or defective Products at no cost; (b) credit the invoice for the value of damaged items; or (c) arrange collection of damaged goods for refund or credit. Replacement Products shall be provided on the earliest available delivery schedule. Emergency shipments may be arranged at Buyer's cost for urgent replacements.

9.4 Limitation on Claims: Claims submitted beyond forty-eight (48) hours shall not be accepted. Claims for damage occurring after delivery as a result of Buyer's storage, handling, or use shall not be accepted. Claims relating to Products that have been partially consumed, used, or contaminated shall not be accepted. Buyers who accept delivery without written reservation of claim or who sign delivery receipts indicating "goods received in good order" shall forfeit all rights to claim damage or shortage.

10.1 Return Eligibility: Unopened, unused Products in original packaging may be returned within seven (7) days of receipt for store credit only. Returns must be authorized by Company prior to shipment. Products that have been opened, partially used, contaminated, or stored outside manufacturer specifications are not returnable. Customized, made-to-order, or special products are non-returnable. Once a Product has been removed from sealed packaging, it shall be deemed used and shall not be eligible for return or refund.

10.2 Return Authorization: Buyers must request written return authorization from Crown Engine Oils Distributors before returning any Products. Returns shipped without prior authorization shall not be accepted. Return authorization requests must be submitted within seven (7) days of receipt. Authorization requests must specify the invoice number, product description, quantity, reason for return, and preferred resolution.

10.3 Return Shipping: Buyers shall bear all costs associated with returning Products to Company premises, including freight charges, handling, and packaging. Returned goods should be properly packaged to prevent damage during transportation. Company shall not accept delivery of Products damaged in transit due to inadequate packaging. Return shipping should be arranged to Company's designated receiving location, and Buyer should retain proof of return shipment.

10.4 Refund & Credit Processing: Upon receipt and verification of returned Products, Company shall issue store credit within ten (10) Business Days. Store credit shall be applied to Buyer's account and may be used for future purchases. Refunds to payment method are not provided; however, store credit may be exchanged for other products. Store credit remains valid for twelve (12) months from date of issuance.

10.5 Non-Returnable Items: The following categories of Products are absolutely non-returnable and non-refundable: (i) Products that have been used, opened, or partially consumed; (ii) Products stored outside manufacturer temperature or humidity specifications; (iii) Promotional or clearance items; (iv) Custom-blended or specially formulated Products; (v) Products purchased at discounted promotional pricing; (vi) Discontinued Products; and (vii) Products where Buyer has received a replacement or credit for damage claims.

11.1 Ownership of Content: All content on the Crown Engine Oils Distributors website, including but not limited to text, graphics, logos, images, product descriptions, technical specifications, photographs, videos, and design elements, are the exclusive property of Crown Engine Oils Distributors or its content providers and are protected by international copyright, trademark, and intellectual property laws.

11.2 Limited License: By accessing our website, Buyer is granted a limited, non-exclusive, non-transferable license to view content for personal or business purposes related to evaluating Products. This license does not permit reproduction, modification, distribution, or commercial use of any content. Buyer shall not: (i) copy, download, or print content beyond minimal amounts for reference; (ii) modify or adapt any content; (iii) remove copyright or trademark notices; (iv) translate content; or (v) reverse-engineer any technological components.

11.3 Product Trademarks: All product names, brands, logos, and trademarks referenced on our website are the property of their respective owners. References to third-party trademarks do not imply endorsement or affiliation. Buyers acknowledge that they are purchasing Products bearing these trademarks and shall not remove, obscure, or alter any trademark, brand identification, or manufacturers' markings.

11.4 Restrictions on Use: Buyers shall not: (i) resell our website content or product descriptions to third parties; (ii) use our product specifications for competitive benchmarking or marketing; (iii) claim ownership of any intellectual property associated with our Products; or (iv) use any of our proprietary information to develop competing products. Violation of these restrictions may result in legal action and liability for damages.

12.1 Exclusion of Consequential Damages: IN NO EVENT SHALL CROWN ENGINE OILS DISTRIBUTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE CLAIM IS BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

12.2 Limitation of Total Liability: Except for claims arising from gross negligence, fraud, or willful misconduct, Company's total liability to Buyer for any and all claims arising from or related to Products or these Terms shall not exceed the invoice price paid for the Products that form the basis of the claim. This is the maximum liability cap and shall apply to all claims, whether asserted before or after delivery.

12.3 Buyer Indemnification: Buyer shall indemnify, defend, and hold harmless Crown Engine Oils Distributors from and against any claims, damages, losses, costs, or expenses (including attorneys' fees) arising from: (i) Buyer's use or misuse of Products; (ii) Buyer's failure to comply with these Terms; (iii) Buyer's breach of any representation or warranty; (iv) claims brought by third parties against Company arising from Buyer's use of Products; (v) bodily injury or property damage caused by Buyer's handling of Products; or (vi) any violation of applicable laws by Buyer.

12.4 No Liability for Third-Party Acts: Crown Engine Oils Distributors shall not be liable for actions, omissions, delays, or breaches by third-party logistics providers, manufacturers, or payment processors. Buyer's sole recourse for issues caused by third parties shall be against those third parties directly.

13.1 Authority & Capacity: Buyer represents and warrants that: (i) Buyer has full legal authority and capacity to enter into this Agreement; (ii) if Buyer is a business entity, Buyer is duly organized, validly existing, and in good standing under applicable law; (iii) Buyer is authorized to execute and perform all obligations under these Terms; and (iv) execution and performance of these Terms do not violate any laws, regulations, court orders, or other agreements binding on Buyer.

13.2 Information Accuracy: Buyer warrants that all information provided to Crown Engine Oils Distributors, including but not limited to company registration details, tax identification numbers, business address, and contact information, is accurate, current, and truthful. Buyer shall promptly notify Company of any changes to this information.

13.3 No Conflicting Obligations: Buyer represents that entering into this Agreement and purchasing Products does not breach any existing agreements, contracts, or court orders to which Buyer is subject. Buyer shall not use Products in any manner that violates applicable laws or regulations.

13.4 Financial Stability: For credit accounts, Buyer represents that Buyer's financial condition permits payment of all obligations when due. Buyer shall provide updated financial statements or credit references upon Company's reasonable request. Deterioration in Buyer's financial condition may result in suspension of credit privileges.

14.1 Governing Law: These Terms and all transactions between Buyer and Crown Engine Oils Distributors shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

14.2 Informal Resolution: Before initiating formal proceedings, the parties agree to attempt informal resolution of disputes. The parties shall engage in good-faith negotiations for a period of twenty (20) business days. Senior management representatives from each party should be involved in these discussions.

14.3 Jurisdiction & Venue: Buyer irrevocably submits to the exclusive jurisdiction of the courts located in Nairobi, Kenya. Both parties agree that this is a fair and convenient forum. Buyer waives any objection to venue or claim that the forum is inconvenient or improper. All disputes shall be brought exclusively in these courts, and Buyer waives any right to bring disputes in Buyer's home jurisdiction or any other location.

14.4 Attorneys' Fees: In any legal proceeding arising from these Terms or the parties' business relationship, the prevailing party shall be entitled to recover reasonable attorneys' fees, court costs, and other legal expenses from the non-prevailing party. This provision applies whether the proceeding is in court, arbitration, or other forum.

14.5 Dispute Documentation: Any dispute claim must be submitted in writing and must specify: (i) the nature of the dispute; (ii) the relevant invoice or order numbers; (iii) the specific provision of these Terms allegedly breached; (iv) the damages claimed; (v) supporting documentation and evidence; and (vi) the desired resolution. Inadequately documented claims shall not be processed.

15.1 Confidential Information: Each party recognizes that the other party may disclose confidential business information, including pricing, business strategies, customer lists, and technical information. All confidential information shall be held in strict confidence and not disclosed to third parties without prior written consent.

15.2 Exceptions to Confidentiality: Confidentiality obligations shall not apply to information that: (i) is publicly available or becomes public through no breach of this Agreement; (ii) is lawfully received from a third party without confidentiality restrictions; (iii) is independently developed without use of the confidential information; or (iv) must be disclosed as required by law or court order, provided that the disclosing party provides prompt notice to allow the other party to seek protective measures.

15.3 Personal Data & Privacy: Crown Engine Oils Distributors collects and processes personal data in accordance with applicable privacy laws. Personal data shall be used solely for order processing, delivery, payment, and communication. Buyer consents to such collection and processing. Buyer data shall not be sold or shared with third parties without consent, except as necessary for order fulfillment (logistics partners) or legal compliance.

15.4 Business Contact Information: Crown Engine Oils Distributors may retain Buyer's business contact information for marketing purposes, including product updates, promotional offers, and industry news. Buyers may opt out of marketing communications at any time by notifying Company in writing.

16.1 Regulatory Compliance: All Products supplied comply with applicable East African regulatory requirements, including petroleum product standards, safety regulations, and environmental standards. Buyers are responsible for ensuring their own compliance with all local, national, and international regulations governing the storage, use, and disposal of Products.

16.2 Environmental Responsibility: Buyers acknowledge that petroleum products and lubricants require responsible handling and disposal. Buyers shall comply with all environmental protection laws and shall properly dispose of product containers and residues in accordance with applicable regulations. Crown Engine Oils Distributors does not accept responsibility for environmental damage resulting from Buyer's disposal practices.

16.3 Sanctions & Export Controls: Crown Engine Oils Distributors complies with all applicable sanctions, export controls, and trade restrictions. Buyers warrant that they are not subject to sanctions or trade restrictions and that Products will not be exported to prohibited countries or used for prohibited purposes. Buyer shall provide necessary representations and documentation to comply with export control requirements if applicable.

16.4 Anti-Corruption: Both parties commit to conducting business in accordance with anti-corruption laws, including the Kenyan Anti-Corruption and Economic Crimes Act. Buyers shall not offer, promise, or provide any bribes, kickbacks, or improper payments. Violation of this provision shall constitute material breach and grounds for immediate termination.

17.1 Force Majeure Definition: Force Majeure events include unforeseen circumstances beyond the reasonable control of either party, including but not limited to: acts of God (earthquakes, floods, severe weather); war, terrorism, or civil unrest; government actions or sanctions; labor strikes; epidemics or pandemics; infrastructure failures; power outages; telecommunication failures; fuel shortages; and supply chain disruptions.

17.2 Suspension of Obligations: Upon the occurrence of a Force Majeure event, the affected party shall be temporarily relieved of performance obligations under these Terms to the extent that performance is prevented or delayed by the Force Majeure event. This relief is not automatic and requires the affected party to promptly notify the other party and provide evidence of the Force Majeure circumstances.

17.3 Notice & Mitigation: The party claiming Force Majeure must provide written notice within five (5) days of the event, describing the nature of the Force Majeure, anticipated impact, and estimated duration. The party claiming Force Majeure shall make reasonable efforts to mitigate the impact and resume performance. Regular updates should be provided until circumstances improve.

17.4 Termination for Prolonged Force Majeure: If a Force Majeure event prevents performance for more than ninety (90) consecutive days, either party may terminate the affected order by providing written notice. Buyer shall remain liable for products already manufactured or in transit. Payments made for undelivered Products shall be held in abeyance until Force Majeure circumstances are resolved or terminated.

18.1 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms. The remaining provisions shall continue in full force and effect. The parties agree to work together in good faith to replace the invalid provision with a valid provision that achieves the original intent.

18.2 Amendment Procedures: These Terms may be amended only through written amendment signed by authorized representatives of both parties. Oral modifications are not valid. Email amendments from authorized addresses containing explicit agreement to proposed changes shall constitute valid written amendments. Material amendments require prior written consent and may not be retroactively applied to existing orders.

18.3 Website Updates: Crown Engine Oils Distributors reserves the right to update these Terms by posting revised versions on its website. Updates shall become effective upon posting. Buyer's continued use of our services following posting of revised Terms constitutes acceptance of such modifications.

19.1 Termination by Company: Crown Engine Oils Distributors may terminate the business relationship and suspend services to Buyer immediately and without prior notice if: (i) Buyer fails to pay any amount due within ten (10) days of due date; (ii) Buyer breaches any material term of these Terms; (iii) Buyer becomes insolvent or subject to insolvency proceedings; (iv) Buyer provides false or fraudulent information; (v) Buyer engages in illegal activity or activity harmful to Company's interests; or (vi) Company reasonably determines that continued business relationship poses risk or liability.

19.2 Termination by Buyer: Buyer may terminate the business relationship by providing thirty (30) days written notice, provided that Buyer has fulfilled all payment obligations. Termination shall not affect Buyer's liability for outstanding invoices or any orders accepted prior to termination notice.

19.3 Effect of Termination: Upon termination: (i) all outstanding invoices become immediately due and payable; (ii) credit privileges are suspended; (iii) no new orders shall be accepted; (iv) products in inventory remain subject to ownership and risk provisions; and (v) all confidentiality and indemnification obligations survive. Surviving obligations shall continue indefinitely.

19.4 No Liability for Termination: Crown Engine Oils Distributors shall not be liable to Buyer for any damages arising from termination of the business relationship, including loss of anticipated purchases or business opportunities.

20.1 Entire Agreement: These Terms, together with quotations, invoices, and any written amendments, constitute the entire agreement between the parties regarding the subject matter and supersede all prior negotiations, understandings, and agreements, whether written or oral. No course of dealing, course of performance, or prior agreement shall modify these Terms. No course of dealing, course of performance, or prior agreement shall modify these Terms.

20.2 Waiver: Failure by either party to enforce any provision of these Terms shall not constitute waiver of that provision or any other provision. Partial exercise of any right shall not preclude further exercise of that right or exercise of any other right. No waiver is effective unless in writing signed by the waiving party.

20.3 Assignment & Delegation: Neither party may assign, transfer, or delegate any rights or obligations under these Terms without the prior written consent of the other party. Any attempt at unauthorized assignment shall be void. Crown Engine Oils Distributors may assign these Terms to affiliated companies or purchasers without Buyer's consent.

20.4 Notice Requirements: All notices required under these Terms must be in writing and shall be delivered: (i) in person; (ii) by registered mail with return receipt; (iii) by email with read receipt requested; or (iv) by courier service with delivery confirmation. Notices are effective upon receipt. Buyer's notice address is as specified in the purchase order; Company's notice address is as specified on invoices.

20.5 Relationship of Parties: Crown Engine Oils Distributors and Buyer are independent business entities. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship. Neither party has authority to represent, obligate, or bind the other party except as expressly authorized.

20.6 Time of Essence: Time is of the essence in all obligations under these Terms. Failure to meet specified timelines shall constitute material breach, unless extended by written agreement or due to circumstances beyond the breaching party's control.

20.7 Counterparts & Electronic Signatures: These Terms may be executed in counterparts, each of which shall be deemed an original. Electronic signatures, PDF signatures, and digital copies shall be considered valid signatures for all purposes. Facsimile and email delivery of signed documents shall be acceptable.

20.8 Precedence of Documents: In the event of conflict between documents, the following order of precedence applies: (i) signed written amendments; (ii) signed quotation or purchase order acknowledgment; (iii) these Terms of Service; (iv) product specifications; (v) website content.

For questions regarding these Terms, to report issues, to submit claims, or to request amendments, please contact Crown Engine Oils Distributors through the following channels:

• Email: info@crownoils.com
• Phone: 0712 012 113
• Address: Nairobi, Kenya
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EAT

We maintain a dedicated team to address Buyer inquiries within one (1) business day. For urgent matters, please indicate priority in your subject line.